Desk Support

Direct fit consultation and dispatch inquiries.

Operational Monday through Friday, 09:00 to 18:00 EST. Guaranteed response within 24 hours for sizing consultations, custom inseam measurements, and order tracking.

24h

response window

14d

exchange window

0

guesswork on fit

Transmission

Submit sizing specifications or track a dispatch.

Provide your exact measurements or order number for precise guidance from our studio team.

Reference

Core fulfillment and alteration standards.

Essential protocols governing domestic freight, custom tailoring, and rigid denim exchanges.

Logistics
Alterations
Exchanges

Standard dispatch

Complimentary hems

14-day window

Domestic orders ship within 48 hours via tracked freight. International delivery calculated at checkout.

Free chain-stitched hem adjustments available on all unwashed rigid denim purchases prior to wear.

Unwashed rigid denim in original condition accepted for size exchange or store credit within 14 days.